We welcome all comments on the services provided by the Practice.
We are continually looking to turn out patients’ feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers and their families.
We would like to hear from you if you have a suggestion on how we can do things better to improve our patients’ experiences. We’d also like to hear from you if you are pleased with the service you’ve received.
We’ll let the staff involved know and share the good practice across our teams.
You may write to us or contact us by phone or fax. Our details can be found on our Contact Us page.
If you would like to make a formal complaint, can we ask that you please put this in writing and address this to:
The Practice Manager,
Rush Hill & Weston Surgery
20 Rush Hill
For more information on how we deal with complaints please see our Complaints leaflet.
If your complaint has been investigated by the practice and you are not happy with how the practice has handled this then you may consider contacting the following advice agencies:
NHS Bath and North East Somerset Clinical Commissioning Group Patient Advice and
Liaison Service (PALS)
PALS is impartial and will work with you to try to resolve a difficulty or problem and can act on your behalf if you wish. We will discuss with you the best ways to resolve your concerns or problems and will agree with you what action to take for your individual circumstances, contact us on:
Patient Advice and Complaints Team (PACT) for NHS Bath and North East Somerset, Swindon and Wiltshire Integrated Care Board (NHS BSW ICB)
Telephone: 0300 5610250
Postal address: Ground Floor, Mallard Court, Express Park, Bristol Road, Bridgewater, TA6 4RN
By post to: NHS England
PO Box 16738
By email to: firstname.lastname@example.org
If you are making a complaint please state: ‘For the attention of the complaints team’ in the subject line.
By telephone: 0300 311 22 33
Our opening hours are: 8am to 6pm Monday to Friday, except Wednesdays when we open at the later time of 9.30am.