Guide to our Appointments System

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Guide to our Appointments System

Update 24/02/2022 – wearing of face masks will still be required in health care settings.  We are following NHS Englands infection control measures, to protect vulnerable patients and staff

Who do I see?

For information on how best to be seen at the Surgery, select the service or condition you require.

We have been seeing patients face to face since the beginning of the pandemic in line with government and public health guidance.

Our first priority is the safety of patients and staff as we have many vulnerable patients and Covid 19 is still present nationally and in our local area.

The limitations of our premises, with a small waiting room and reception area, means we still need to limit the number of patients in the building at one time. With this in mind, we are continuing offering telephone triage and the clinician, in discussion with the patient, will decide if there is a need for a face-to-face consultation. 

Many requests can be dealt with over the phone or by video consultation, where clinically appropriate, saving the patient time with not having to travel to the practice or sit in a waiting room with others. 

These appointments will be either an AM or PM appointment 

We are reviewing the appointment availability as quickly and safely as we can

Suspension of online booking service for face to face appointments:

So that our medical administrators can ensure that those who are at a greater risk of having Covid-19 (coronavirus) do not attend the surgery we are temporarily suspending online booking of face to face appointments with our clinicians.

You will still be able to book a telephone appointment online.

Rush Hill Appointments call 01225 446087
Weston Appointments call 01225 446089

Doctor Appointments

Generally between 8:30am and 11:30am then 3:00pm to 5:30pm Monday to Friday. ;

Nursing Appointments

Generally between 8:15am and 12:30pm and 1:00pm to 5:00pm.

Our nursing team is made up of practice nurses and health care assistants.

You should see the health care assistant for:

  • New Patient checks
  • NHS Health checks
  • Blood Tests
  • Blood Pressure checks
  • INR’s
  • ECG’s
  • Immunisations and vaccinations (Flu, Pnuemonia, Shingles & Vitamin B12)

You should see the practice nurse for:

  • Asthma, CHD & Hypertension check
  • Diabetes
  • Dressings and wound management
  • Travel health and vaccinations
  • Suture removal
  • Cervical smears
  • Childhood Immunisations
  • Immunisations and vaccinations (Flu, Pnuemonia, Shingles, Vitamin B12, Depo provera, Zoladex, Prostap)
  • Health checks (15 mins)

 

Telephone Consultations

We also offer the facility of ‘telephone consultations’. To book one of these appointments use the appointments numbers and request a slot with the doctor of your choice. The GP will then contact you at a pre-arranged time but please ensure that we are given the correct contact telephone number.

In Hours Urgent Treatment and Emergencies

Emergency cases are given priority, and will be seen the same day, but not necessarily by your usual doctor. Please call as early as possible (after 8:00am).

Appointments on-line

You can book appointments online 24/7! Please ask at Reception if you would like to use this facility. For security reasons, you need to collect your user name and password in person.

There are a few Appointments  available on-line for doctors and the nursing team.