Guide to our Appointments System

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Guide to our Appointments System

Who do I see?

For information on how best to be seen at the Surgery, select the service or condition you require.


There are about 9000 patients registered at Rush Hill and Weston Surgery.  We have 6  GP’s, who dont work at the practice every day.

With such large numbers there can, at times, be some degree of pressure on our appointments. We endeavour to provide an efficient service.  We are continuously reviewing the appointment system and hope to make it as easy to use as possible with the current demand.

Sometimes it can be difficult to get an appointment with a clinician exactly when you want to.   Please be kind to our reception team whilst they try to find an appropriate appointment for you.

Please be aware that when telephoning the surgery to make an appointment the reception staff will ask patients to outline the problem in order that you can be booked with the most appropriate clinician. If you do not wish to provide this information, we may ask that a clinician calls you back.

We are offering patients a choice of telephone or face to face appointments where available.

Many requests can be dealt with over the phone or by video consultation, where clinically appropriate, saving the patient time with not having to travel to the practice or sit in a waiting room with others.

on the day phone appointments will be either an AM or PM appointment


Rush Hill Appointments call 01225 446087
Weston Appointments call 01225 446089

Doctor Appointments

Generally between 8:30am and 11:30am then 3:00pm to 5:30pm Monday to Friday. ;


Urgent problems arising on a Saturday morning will continue to be seen by the Out of Hours Service through 111. Further information can be found on our When We Are Closed Page.

Enhanced Access

Some Saturday morning appointments are available at our Primary Care Network member site – Sulis Surgery in Odd Down, for a GP or a Nurse.  please ask reception to see if there is any availability.

Patients in the B&NES area can,  also book appointments with a local GP or Nurse in the evening and at the weekend in a B&NES general practice hub, provided by an organisation called BEMS (BANES Enhanced Medical Services), which is a GP federation whose members are all the GP Practices in B&NES.
Ask your surgery receptionist for more details about what this service can offer or if you wish to book an appointment with this service’

The service is available Monday to Friday 6pm to 8pm

Saturdays and Sundays 8am to 12 noon

Practice Nursing Appointments

Generally between 8:15am and 12:30pm and 1:00pm to 5:00pm.

Our nursing team is made up of practice nurses and health care assistants.

You should see the health care assistant for:

  • New Patient checks
  • NHS Health checks
  • Blood Tests
  • Blood Pressure checks
  • INR’s
  • ECG’s
  • Immunisations and vaccinations (Flu, Pnuemonia, Shingles & Vitamin B12)

You should see the practice nurse for:

  • Asthma, CHD & Hypertension check
  • Diabetes
  • Dressings and wound management
  • NHS Travel vaccinations
  • Suture removal
  • Cervical smears
  • Childhood Immunisations
  • Immunisations and vaccinations (Flu, Pnuemonia, Shingles, Vitamin B12, Depo provera, Zoladex, Prostap)
  • Health checks (15 mins)

Telephone Consultations

We also offer the facility of ‘telephone consultations’. To book one of these appointments use the appointments numbers and request a telephone appointment. The GP will then contact you in either their AM or PM session, once they have prioritised urgent appointments.  Please ensure that we are given the correct contact telephone number.

In Hours Urgent Treatment and Emergencies

Urgent cases are given priority, and will be seen the same day, but not necessarily by your usual doctor. Please call as early as possible (after 8:00am).

Appointments on-line

You can book appointments online 24/7! Please ask at Reception if you would like to use this facility. For security reasons, you need to collect your user name and password in person.

There are a few Appointments  available on-line for doctors and the nursing team.